Welcome Encore Federal Credit Union Members!
Your accounts will be transitioned over soon.
The merger between Encore Federal Credit Union (Encore) and CCU is nearly complete. Through the month of November, accounts that have not been moved to CCU will be converted automatically.
Your account(s) will be moved in waves. Between November 13 and November 30, 2017, all share savings and consumer loans (not including Visa Credit Cards or home equity loans) will be converted. As part of the transition, the funds in your account(s) will be transferred to your new CCU account(s).
Your Encore account(s) will remain open through December 15, 2017, to allow time to update any direct deposit(s), electronic transfer(s) or recurring payments to the Encore account(s). Any unapplied dividends will be sent via a check to your address on file to signify your Encore account being closed.
Please note that once your account is closed any direct deposit or electronic fund transfer to or from your Encore account will not be accepted and will be returned to the originating source.
You will receive another notice, postmarked no later than 7 days from your CCU account being opened, with your updated account number(s) at CCU to re-establish any deposit(s) or transfer(s), along with instructions on how to login to your account 24/7 online. (Please see below FAQ's for instructions and useful tips on getting started with CCU.)
Here are a few items to consider reviewing as part of your new CCU account:
- Home equity lines of credit starting at 1.99%APR5
- Multiple VISA credit card options with rich rewards, great rates and no annual fees**
- Earn up to 4.59%APY6 on balances of up to $20,000 with Free Rewards Checking
- New and used auto loans starting at 1.74%APR7
- 24/7/365 access with free online and mobile banking with bill pay
- Deposit your checks from anywhere with eXpressShot on your mobile device
Here are some frequently asked questions regarding upcoming happenings for the merger.
How can I talk with someone regarding the merger?
In addition to the resources available on this page as well as throughout the CCU website, you can speak with a merger team member by calling 877.275.2228, chose option 8, then hitting extension 6505.
How can I access my CCU account(s) after I switch?
You'll have 24/7/365 access to your accounts via online and mobile banking available at myconsumers.org. Alternatively you can contact us in a variety of ways, all the different options can be seen at our contact us page. Finally you can visit one of the CCU Service Centers. We'd strongly recommend visiting our New Member FAQ's page, where you'll find the most common questions we receive from new Members.
What will happen to my Encore Visa Credit Card?
You will receive CCU's no-annual fee Visa Platinum Credit Card, with the same limit as you had with your Encore Visa Credit Card. Any balance owed will be moved to this card at 1.99% APR for 12 months, then to the variable prevailing rate of 10.70%APR that will vary with the market based on the Prime Rate. Your credit card will be transitioned between December 1 and December 8, 2017.
Please see the full CCU Visa Credit Card Disclosure here. If you'd like to change to a different credit card, please contact the merger team at 877.275.2228, option 8, extension 6505.
What's happening to the Branch and Credit Union employees inside Honeywell UOP?
The Credit Union and Honeywell UOP are working together to determine if there is a location available on the 25 E. Algonquin Rd campus.
What will happen to my loan account(s)?
Your loan account(s) with Encore will be moved to CCU with the same terms and conditions as notated in your original loan agreement. Payment(s) to your loan(s) can be made to Encore through November 30, 2017. Starting December 1, 2017, your payments are to be made to CCU. You can find your loan account number within online banking, as well as on the mailing you'll receieve after your loan is transitioned over.
Here are a few easy and convenient ways you can make payments on your loan to CCU.
Set it and forget it with your online banking. Simply login to CCU's online banking. Click the Transfer Funds link in the navigation bar. Within this page you’ll find helpful tools, including step-by-step instructions on how to setup either a one-time or recurring transfer to another account, including a loan or credit card at CCU. Once one is setup, you can manage any scheduled and recurring transfers within this section of your online banking account. For additional assistance on setting up transfers, a CCU representative can assist you over the phone, via secure messaging or in-person at one of our Service Centers.
Make a payment from another financial institution. CCU accepts payments from other financial institutions. To establish this, you’ll need to gather your full account (MICR) number as well as the routing (ABA) number of the financial institution. This can also be found on checks as well. You can set this up with a CCU representative over the phone, via secure messaging or in-person at one of our Service Centers.
Setup recurring payments from your new CCU account(s). CCU can pull funds from your share savings, or any other account(s) on either the 1st, 5th, 10th, 15th or 25th of the month or twice per month on the 7th and 21st or 11th and 15th of the month. You can set this up with a CCU representative over the phone, via secure messaging or in-person at one of our Service Centers.
Leveraging your current financial institution’s bill payment or writing a check. Payments to your loan(s) should be sent to the address directly below. Please ensure your loan account number is included on the memo of the check.
Consumers Credit Union
ATTN: Loan Payment
1075 Tri-State Pkwy, #850
Gurnee, IL 60031
Miscellaneous Membership Information
Par value of one share at CCU is $5.00, and you must maintain at least one share to keep your Membership and voting rights. Every $5.00 will be an additional vote during our annual meeting where our all-volunteer Board of Directors is elected. CCU's annual meeting's are held once a year in March, typically near the middle of the month. All Members are welcomed and encouraged to attend, if possible and feasible.
CCU's Privacy Statement
CCU's Membership Guide
6 Annual Percentage Yield. Click here for full terms on CCU's Free Rewards Checking account.
7 Annual Percentage Rate. The 1.74%APR rate assumes a purchase or refinance of a 2011 model year used or new car, truck or van on a term of up to 48 months. Not all applicants may qualify for the fixed base rate. Your rate is determined by your credit history. Rates listed above include applicable discounts of 0.75%APR. Applicants applying online may reduce the lowest qualifying rate by an additional 0.25%APR - for details please ask a CCU Rep. VISA, variable, overdraft protection, real estate, share secured and existing CCU loans are excluded from any rate deductions.