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Online Banking

Bill Pay User Guide

You must enroll in Bill Pay and select an account before you can add payees or pay bills. After you enroll, you can add more accounts from which to pay. Later, you can remove accounts, as necessary, except the account selected when you initially enrolled in Bill Pay.

Enroll in Bill Pay

To enroll in Bill Pay:

  1. From the navigation menu, select Payments < Bill Payment (Or from the Quick Link option, select Enroll in Bill Pay
    Bill-Payment-Menu 01-bpug-bill-payment-menu-2
  2. Select the account you will use to pay bills > Enroll in Bill Pay
    Bill-Pay-Enrollment-Select-Account
  3. Select Continue to Bill Pay
    Bill-Pay-Enrollment-Successful
  4. The Bill Pay Terms of Service will launch. Select I Accept > Continue. Upon return to the CCU website > Bill Payment, member will be enrolled in Bill Pay.
    Bill-Pay-Menu-Options
  5. The Bill Pay Privacy Policy will launch. Select I Accept > Continue.
    Accept-Terms-of-Service
  6. Set up a Payee by selecting one of the options.
    Accept-Terms-of-Service

Manage Bill Pay Accounts

(if there are Multiple accounts available)

  1. From the Quick Link option, select View All Bills Now
    Bill Pay Menu Edit Pay from Accounts
  2. From the Bill Payment page, select Options > Edit “Pay from” accountsEdit pay from account screenshot
  3. Select the checkbox for each account that you want to appear when you pay a bill. Clear the checkbox next to an account to remove the account from Bill Pay. Select Save
    Bill-Pay-Menu-Select-Account

Manage Bill Payment Payees

To Add a Bill Payment Payee

  1. Select + Add Payee
    Bill-Pay-Menu-Add-Payee
  2. Complete the required fields of the Add Payee form and select Preview
    Add-Payee-Menu
  3. Confirm submitted information and select Save Payee
    Preview-Payee-Menu-Save-Payee
  4. Select Close and the payee will appear on the Bill Payment page
    Bill-Payee-Created

    Bill-Pay-Menu

Edit Payee

  1. To edit or delete the payee, select the ellipsis and choose Edit payee or Delete payee 
    Bill-Pay-Menu-Edit-Payee-Selected

Manage Bill Payments

Make Payment to Payee

To make a payment to a payee:

  1. From the Quick Link option, select View All Bills Now 
  2. Select the ellipsis next to the payee name and select Pay Now (or click the Payee name)
    Bill-Pay-Menu-Pay-Now-Selected
  3. Complete the required fields. Enter an amount, select the account to pay from, select the delivery date, and select Submit Payment
    CCU-Payee-Menu
  4. Select Go to Bill Payment Activity and the transaction will appear in the Activity History 
    Go-To-Bill-Pay-Payment-Activity

    Bill-Pay-Payment-Activity-Select

Cancel Payment

To cancel a recent payment:

  1. From the Quick Link option, select View All Bills Now
  2. Select the Payment Activity tab
  3. Select the ellipsis next to the recent payment and select Cancel
    Bill-Pay-Payment-Activity-Cancel
  4. Select Close and the payment will show as CANCELLED in the status section
    Bill-Pay-Payment-Cancelled

    Bill-Pay-Cancelled
                            

Access Bill Pay SSO

To access the Bill Pay SSO:

  1. 1. From the navigation menu, select Payments < Bill Payment
    selecting bill payment from menu
    Payment center menu screen