Bill Pay User Guide

You must enroll in Bill Pay and select an account before you can add payees or pay bills. After you enroll, you can add more accounts from which to pay. Later, you can remove accounts, as necessary, except the account selected when you initially enrolled in Bill Pay.

Enroll in Bill Pay

To enroll in Bill Pay:

1. From the navigation menu, select Payments < Bill Payment (Or from the Quick Link option, select Enroll in Bill Pay
    
2. Select the account you will use to pay bills > Enroll in Bill Pay
   
3. Select Continue to Bill Pay
   
4. The Bill Pay Terms of Service will launch. Select I Accept > Continue. Upon return to the CCU website > Bill Payment, member will be enrolled in Bill Pay.
   
5. The Bill Pay Privacy Policy will launch. Select I Accept > Continue.
   
   
6. Set up a Payee by selecting one of the options.
   

Manage Bill Pay Accounts

(if there are Multiple accounts available)

1. From the Quick Link option, select View All Bills Now
   
2. From the Bill Payment page, select Options > Edit “Pay from” accounts
3. Select the checkbox for each account that you want to appear when you pay a bill. Clear the checkbox next to an account to remove the account from Bill Pay. Select Save
   

Manage Bill Payment Payees

To Add a Bill Payment Payee

1. Select + Add Payee
   
2. Complete the required fields of the Add Payee form and select Preview
   
3. Confirm submitted information and select Save Payee
   
4. Select Close and the payee will appear on the Bill Payment page
   
   
   

Edit Payee

1. To edit or delete the payee, select the ellipsis and choose Edit payee or Delete payee 
   

Manage Bill Payments

Make Payment to Payee

To make a payment to a payee:

1. From the Quick Link option, select View All Bills Now 
2. Select the ellipsis next to the payee name and select Pay Now (or click the Payee name)
   
3. Complete the required fields. Enter an amount, select the account to pay from, select the delivery date, and select Submit Payment
   
4. Select Go to Bill Payment Activity and the transaction will appear in the Activity History 
   
   
   

Cancel Payment

To cancel a recent payment:

1. From the Quick Link option, select View All Bills Now
2. Select the Payment Activity tab
3. Select the ellipsis next to the recent payment and select Cancel
   
   
4. Select Close and the payment will show as CANCELLED in the status section
   
   
   
   

Access Bill Pay SSO

To access the Bill Pay SSO:

1. 1. From the navigation menu, select Payments < Bill Payment