Automated Fraud AlertsDid you know your Consumers Credit Union VISA credit card and debit card have the added protection of free fraud monitoring? We monitor your card activity to identify transactions that may not be within your usual patterns. If we suspect a transaction may be fraud, we will mark the transaction for verification. It’s important that we are able to communicate suspected fraudulent transaction information to you in a timely manner, through your preferred communication method! Consumers Credit Union is proud to offer Automated Fraud Alerts!
Automated Fraud Alerts allows us to contact you using electronic methods. Provide us with your mobile phone number (through registration) and we will text you if a suspected transaction or series of transactions has occurred. You’ll have the ability to respond “Yes - this is fraud” or “No - this is not fraud” and we will take the appropriate action.
How do I opt-out of text alerts and/or pre-recorded phone calls?
To opt-out of text alerts, reply STOP to any text alert. You may also unsubscribe by skipping the text instruction and calling the number provided on the back of your card. Ask to be un-enrolled for Automated Fraud Alerts.
To opt-out of pre-recorded phone calls on your mobile device, call the number on the back of your card and ask to be un-enrolled from Pre-Recorded Automated Fraud Alerts/Digital Calls.