Having a Member focus is more than just a mission statement - it is the foundation of our credit union. We take our Members' service experience with CCU very seriously and are always striving to improve. CCU routinely requests feedback via Member satisfaction surveys to learn what we are doing well, and in which areas you would like to see improvements. Through these surveys, and from talking directly with you, we understand that there are areas that we need to enhance.
We listened to your concerns and understand that our phone menu system can be confusing. In just a few weeks, we are introducing a new and improved phone system. We created a more efficient and user-friendly system tailored to your feedback. This new system features…
Next time you give us a call, we hope that you listen closely and can follow the correct options to ensure you get in contact with the person you are looking for. We appreciate your input on this service, and we hope these changes improve your experience with CCU.
Depending on your activity with CCU, you may receive a survey from us from time to time. Your candid feedback on these surveys is very important to us. With your input, CCU can better focus on the areas which need greater attention and help us to understand what you feel is working well. Thank you for taking the survey.
We sincerely value your opinion and appreciate your help in making CCU even better. We are committed to making continuous improvements and look forward to hearing from you on these surveys, over the phone and in-person.
Thank you for your continued support and for being a valued Member.