Having a member focus is more than just a mission statement - it is the foundation of our credit union. We take our members' service experience with CCU very seriously and are always striving to improve. CCU routinely requests feedback via member satisfaction surveys to learn what we are doing well, and in which areas you would like to see improvements. Through these surveys, and from talking directly with you, we understand that there are areas that we need to enhance.
Recent Progress Made for You
Online Banking Enhancements
We are continually improving our online and mobile banking experiences for our members. Recently we improved eStatement viewing and mobile check deposit functionality. Check out all the ways you can manage your money with CCU online and mobile banking, or get enrolled today.
Here are some of the recent digital banking updates we have made:
Smart Saver Launch
We developed our first goal-based savings solution that encourages and rewards healthy savings habits. Members can earn up to 1.50% APY and reach their financial goals faster. To learn more about Smart Saver.
Introduction to Contactless Plastics
We are excited to announce that CCU Visa credit and debit cards now feature contactless technology so you can tap to pay for fast, easy and secure checkout. Learn more about our contactless option.
Request for your Feedback
Depending on your activity with CCU, you may receive a survey from us from time to time. Your candid feedback on these surveys is very important to us. With your input, CCU can better focus on the areas which need greater attention and help us to understand what you feel is working well. Thank you for taking the survey.
Have feedback that you would like to share? We invite you take a moment to complete our Quick Feedback Survey.
Here for You
We sincerely value your opinion and appreciate your help in making CCU even better. We are committed to making continuous improvements and look forward to hearing from you on these surveys, over the phone and in-person.
Thank you for your continued support and for being a valued member.