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Online Banking

Change of Address Guide

Change of Address in Online Banking

You are able to update your physical address and phone numbers within your online banking. To change your physical address and/or phone number with CCU, please log into your online banking and follow these steps:

Manage Profile -> User Profile -> Change Address

Screen capture displays image of highlighted areas to navigate to 'Change Address'

Your current address on file with CCU will be shown. Enter your new physical address. You may also update your phone number(s), if necessary. Confirm the new address.

Screen capture displays image of highlighted fields that need to be filled out

You will be presented with an Identity Verification pop-up. You have three options to verify your identity:

  • Send me a text message- receive a 5 digit code via text message to one of the phone numbers listed
  • Call my phone- receive a phone call to one of the phone numbers listed. Enter the 4 digit code provided on the screen when prompted on your phone’s keypad
  • Ask me questions- you will be presented with three security questions to verify your identity

Screen capture displays image of highlighted areas to select an identity verification option

If choosing to receive a text message:

  • Select the phone number in the dropdown and Send me a text message.
    Screen capture displays image of highlighted area to select 'Send me a text message'
  • You will receive a 5 digit confirmation code via text.
    Screen capture displays image of highlighted verification code in a text message
  • Enter the code and Submit.
    Screen capture displays image of highlighted area to type in your confirmation code

If choosing to receive a phone call:

  • Select the phone number in the dropdown and Call my phone.
    Screen capture displays image of highlighted area to select 'Call my phone'
  • You will receive a phone call within moments. When prompted, enter the 4 digit confirmation code displayed in your online banking into your phone’s keypad. Wait for the code to be validated, then you may hang up.
    Screen capture displays image of highlighted area of the confirmation code

If choosing to be asked security questions:

  • Select Ask me questions.
    Screen capture displays image of highlighted area to select 'Ask me questions'
  • You will be presented with questions and 5 possible answers. Choose the answers that best pertain to you. Submit to proceed.Screen capture displays image of example security questions and highlighted options for continuing

If you do not know the answers, select “I don’t know the answers” and you will be presented with the phone call and text message options again.

If the security questions are answered incorrectly, you will be presented with an additional question.

Screen capture displays image of example security question

If this question is answered incorrectly or you select "I don’t know the answers", the text/phone call options will be offered.

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If you cannot be reached at any of the phone numbers in the dropdown, please contact CCU to update your address. The message below will be displayed.

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Once you have verified your identity, you may receive a message similar to the one below. The message states the U.S. Postal Service (USPS) recommends your address to be listed in a slightly different format. In this example, Avenue was changed to Ave and the 4 digit postal code was added to the zip code. If you are satisfied with the USPS recommendation, select Continue.

Screen capture displays image of highlighted area to select “Continue” if information is correct

If your address needs to be modified, select Cancel and you will return to the Consumers Profile Change screen.

If you are not presented with the USPS recommendation screen, you will be directed to the screen below. Please verify your address and phone data and select Save.

Screen capture displays image of highlighted area to select 'Save' on the Profile Change verification screen

Once saved, you will receive a message stating “Thank you! Your updates have been successfully saved.” Your request will be submitted to CCU and your information will be updated immediately.

Screen capture displays thank you message. Thank you! Your updates have been successfully saved

If you would like your mail to be sent to a PO Box, please contact CCU at 877-275-2228. You will receive an error message when trying to change your address to a PO Box.

Screen capture displays image of an example PO Box error

Change of Address Mobile

You are also able to update your physical address and/or phone number(s) within your CCU Mobile App. To change your address and/or phone number with CCU within the mobile app, go to the app store on your Android or iPhone device and download the Consumers Credit Union- Illinois application.

Once downloaded, please login to your account using your online banking User ID and Password.

Select Manage Profile in the Main Menu.

Screen capture displays image of highlighted area to select 'Manage Profile'

Select Change Address.

Screen capture displays image of highlighted area to select “Change Address”

Your current address on file with CCU will be shown. Enter your new physical address. You may also update your phone number(s), if necessary. Confirm the new address.

Screen capture displays image of highlighted fields that need to be filled out

You will be presented with an Identity Verification pop-up. There will be three options to choose from to verify your identity:

  • Send me a text message- a 5 digit code will be sent via text message to the phone number selected.
  • Call my phone- a phone call will be received at the phone number selected. A 4 digit code will be displayed on your mobile app that must be entered into your phone’s keypad.
  • Ask me questions- you will be presented with three security questions to verify your identity.

Screen capture displays image of highlighted areas to select an identity verification option

If choosing to receive a text message:

  • Select the phone number in the dropdown and Send me a text message.
  • You will receive a 5 digit confirmation code via text.
  • Enter the code and Submit.

If choosing to receive a phone call:

  • Select the phone number in the dropdown and Call my phone.
  • You will receive a phone call within moments. When prompted, enter the 4 digit confirmation code displayed in your mobile app into your phone’s keypad. Wait for the code to be validated, then you may hang up.

If choosing to be asked security questions:

  • Select Ask me questions.
  • You will be presented with questions and 5 possible answers. Choose the answers that best pertain to you. Submit to proceed.

If you do not know the answers, select “I don’t know the answers” and you will be presented with the phone call and text message options again.

Once you have verified your identity, you may receive a message similar to the one below. The message states the U.S. Postal Service (USPS) recommends your address to be listed in a slightly different format. In this example, Avenue was changed to Ave and the 4 digit postal code was added to the zip code. If you are satisfied with the USPS recommendation, select Continue.

Screen capture displays image of highlighted area to select 'Continue' if the information is correct

If your address needs to be modified, select Cancel and you will return to the Change Address screen.

If you are not presented with the USPS recommendation screen, you will be directed to the screen below. Please verify your address and phone data and select Save.

Screen capture displays image of highlighted area to select 'Save'

Once saved, you will receive a message stating "Thank you! Your updates have been successfully saved." Your request will be submitted to CCU and your information will be updated immediately.

Screen capture displays image of successful saved

If you would like your mail to be sent to a PO Box, please contact CCU at 877-275-2228. You will receive an error message when trying to change your address to a PO Box.

Screen capture displays image of an example PO Box error