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Technology Apprenticeship Program

Learning on the Job

As a Technology Apprentice, you will rotate through assignments with the Service Desk, Enterprise Systems and Infrastructure to gain hands-on experience in end-user support, systems administration and network/cybersecurity operations. You’ll be responsible for delivering reliable technology services, resolving technical issues, and supporting the secure operation of CCU’s technology environment. This is an excellent entry-level opportunity to build real-world tech skills, gain hands-on experience, and set a strong foundation for your long-term career in technology.

Duties Include
  • Provide first-level technical support to end users (hardware, software, account access, connectivity)
  • Document and resolve support tickets using ITSM tools
  • Assist with onboarding/offboarding, device provisioning, and asset management
  • Support administration and maintenance of business applications and enterprise systems
  • Participate in troubleshooting, patching, and system monitoring activities
  • Assist with user access management and data integrity tasks
  • Help configure, maintain, and monitor network devices, servers and storage (Windows & Linux)
  • Participate in cybersecurity initiatives, including vulnerability assessments and remediation
  • Support implementation and monitoring security controls and participate in incident response exercises
  • Maintain documentation related to IT processes, troubleshooting steps, and system configurations
  • Assist with end-user troubleshooting for digital banking, escalating complex issues to senior team members
  • Monitor and report common issues related to digital banking services, helping identify trends for proactive resolution
  • Assist in testing new digital banking features or updates in digital banking platforms before deployment, documenting results for the team
Requirements
  • High School diploma or equivalent, plus a minimum age of 18
  • 1+ year of work experience in technology or customer service
  • Demonstrated interest in IT through coursework, extracurriculars or personal projects
  • Basic understanding of computer hardware, operating systems (Windows/Linux), and networking fundamentals
  • Strong analytical, troubleshooting, and communication skills
  • Ability to work collaboratively in a team environment and adapt to rotating assignments
  • Commitment to maintaining a minimum grade of ‘C’ in all program coursework
  • Acceptance into and full enrollment in the College of Lake County AAS Computer Information Technology – Network Administration & Cybersecurity program

Learning at School

With the CCU Technology Apprenticeship Program, you can focus on studies relevant to your field of work and the credit union industry while you earn your associate degree. See sample course map
Apply for the Technology Apprenticeship Program

Note: Recruiting for the 2026 cohort will begin in February. Please check back to see how you can meet recruiters and apply.