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Branch Apprenticeship Program

Learning on the Job

As a Branch Apprentice, your role is multifaceted! You serve as a concierge, teller and personal banker, all in one. You'll provide outstanding service while greeting members, performing financial transactions, opening accounts, and educating members on our products and services. This is a wonderful early-career position, especially if you're interested in banking/financial services, being in a customer-facing role and positioning yourself for professional growth.

Duties include
  • Greeting members
  • Assisting members with their self-service transactions
  • Assisting with teller transactions, member service issues, account maintenance, and other operational duties
  • Opening new consumer accounts
  • Identifying opportunities to refer members to additional products/services
  • Seeking out and making recommendations for process improvements
  • Adhering to all policies, procedures, compliance, audits, quality control and balancing standards
Requirements
  • High School diploma or equivalent, plus a minimum age of 18
  • 1+ year of work experience in retail, customer service, guest relations, or sales, including the handling of cash
  • Intermediate computer skills (Microsoft Office, data entry, intranet/internet, email)
  • Strong verbal and written communication skills
  • Ability to multitask and work in a fast-paced environment
  • Strong desire to learn at work and in the classroom
  • Collaboration and teamwork skills
  • Commitment to maintaining a minimum grade of ‘C’ in all program coursework
  • Ability to dedicate 40 hours to work and school Monday-Friday
  • Acceptance into and full enrollment at College of Lake County or Elgin Community College

Learning at School

With the CCU Branch Apprenticeship Program, you can focus on studies relevant to your field of work and the credit union industry while you earn your associate degree.  See sample course map
Apply for the Branch Apprenticeship Program

Note: Recruiting for the 2026 cohort will begin in February. Please check back to see how you can meet recruiters and apply.