Here For You
Our goal at Consumers Credit Union is to provide you with the most efficient service possible. Whether you have a specific question regarding our products, services or need support, we invite you to select from the list of different options below.
Loan Payments
Mortgages
Contact our Mortgage Sales team at 877.ASK.CCU (877.275.2228)
Question about your existing mortgage?
Mortgage Servicing = 866.557.5659
Hours available (Central Standard Time):
Monday - Friday: 7:30 am - 11pm
Saturday: 7:30am - 4pm
There is also automated account information through the IVR (Interactive Voice Response) 24 hours a day.
Mortgage Payoffs = 877-772-9633 (1.877.7PAYOFF)
This is an automated line and members can request a payoff 24 hours a day. Payoffs are typically made available within 2 hours or less.
Credit Cards
Activate and Update PIN = 888.886.0083
24/7 Cardholder Service = U.S.877.275.2228 and Outside of U.S. 847.623.3636
To Report a Card Lost/Stolen = U.S.877.275.2228 and Outside of U.S. 847.623.3636
Debit Cards
Activate and Update PIN = 866.985.2273
24/7 Cardholder Service = U.S.877.275.2228 and Outside of U.S. 847.623.3636
To Report a Card Lost/Stolen = U.S.877.275.2228 and Outside of U.S. 847.623.3636
Commercial Accounts
Business accounts can only be opened if at least one of the owners/signers is a current CCU member.
Commercial Account General Inquiries: 847.672.1888
Or email: [email protected]
Wealth Management
New Membership & New Account Openings
New Accounts: 847.837.7936
To apply for membership and deposit accounts or check on the status of an existing application.
Hours available (Central Standard Time):
Monday - Friday: 8am - 6pm
Loans
Loan Sales = 847.672.3408
To apply for a new loan or check on the status of an existing application. Need support with an existing loan (excluding mortgages)? Ready to apply online? Click here to apply for a vehicle loan or a credit card.
Looking to make a loan payment? We offer a number of convenient options to make your payments to CCU for your auto loan, credit card, mortgage and more. Loan payment options.
Branches
Most of our branch lobbies are now open, though some require appointments. Click the button below to view branch specific hours and options.
Call or Chat
Contact Us by Phone 24/7
Live Chat Available Monday - Friday: 9am - 5pm (Central Standard Time)
The live chat feature is available for CCU members with access to Digital Banking. If you do not have access to Digital Banking and would like to register, click here to register. Chat is available via mobile app and through our website once logged in.
Mailing Address
Consumers Credit Union
Lake Forest, IL 60045