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Home Loan Account FAQs

The last payment amount displayed is your year-to-date interest, and the date this information was transferred to the new servicing team. This was necessary to transition your loan. Once you make your next payment, this amount will update and reflect the correct last payment amount and date.  

Check processing will include validation of your signature. Because of this, electronic checks will not be accepted in a retail setting. It is recommended that you deposit the Home Equity Line of Credit check into a primary checking account and then use the primary checking account when shopping at a retail location.

You can mail your home loan payments to:

Payment Processing Center
C/O Consumers Credit Union
P.O. Box 11733
Newark, NJ  07101-4733 

Your statements will be available through the Mortgage Dashboard. 
Please contact us at 866-557-5659.
If you need an advance on your Home Equity Line of Credit before you receive your checkbook, or at any time you may not have a check, feel free to contact us at 877.275.2228, and we can transfer your available funds into your account.

Within the Mortgage Dashboard under Account Management, you can contact us by sending a secure message, using the online chat tool, or calling us at 866.557.5659.

No, this will be sent to you directly. You will receive 10 checks in the checkbook with the availability to re-order at any time. 
Within digital banking, click on the Mortgage tile.  

Home Loan Payment FAQs

The last payment amount displayed is your year-to-date interest, and the date this information was transferred to the new servicing team. This was necessary to transition your loan. Once you make your next payment, this amount will update and reflect the correct last payment amount and date.  

Check processing will include validation of your signature. Because of this, electronic checks will not be accepted in a retail setting. It is recommended that you deposit the Home Equity Line of Credit check into a primary checking account and then use the primary checking account when shopping at a retail location.

You can mail your home loan payments to:

Payment Processing Center
C/O Consumers Credit Union
P.O. Box 11733
Newark, NJ  07101-4733 

Your statements will be available through the Mortgage Dashboard. 
Please contact us at 866-557-5659.
If you need an advance on your Home Equity Line of Credit before you receive your checkbook, or at any time you may not have a check, feel free to contact us at 877.275.2228, and we can transfer your available funds into your account.

Within the Mortgage Dashboard under Account Management, you can contact us by sending a secure message, using the online chat tool, or calling us at 866.557.5659.

No, this will be sent to you directly. You will receive 10 checks in the checkbook with the availability to re-order at any time. 
Within digital banking, click on the Mortgage tile.  

Home Loan Deposit FAQs

Yes, a Home Equity Line of Credit check deposit can be made via mobile deposit through our mobile app. You can also deposit it at any of our retail branches.

Please note that other financial institutions may not accept Home Equity checks as remote deposits based on their check-clearing processes.