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Home Loan Account FAQs

The last payment amount displayed is your year-to-date interest, and the date this information was transferred to the new servicing team. This was necessary to transition your loan. Once you make your next payment, this amount will update and reflect the correct last payment amount and date.  

You can mail your home loan payments to:

Payment Processing Center
C/O Consumers Credit Union
P.O. Box 11733
Newark, NJ  07101-4733 

Your statements will be available through the Mortgage Dashboard. 
Please contact us at 866-557-5659.

Your IRS Form 1098, which reports on the mortgage interest you paid during the year, is typically available by January 31 of the following year. Make sure your mailing address and email preferences are up to date before year-end to avoid delays.

Digital Banking: Log in to your Credit Union’s online banking platform. You can download your 1098 from the E- Statements section

Mail Delivery: If you’ve opted for paper statements, a printed 1098 will be mailed to your address on file by January 31.

After you have paid off your mortgage with the Credit Union, the mortgage information will not remain visible in Digital Banking. If you are unable to view information from your mortgage that has been paid off, please call us at 877.275.2228.
If your home has been damaged and you're filing an insurance claim for a property insured. Start your claim online: InsuranceClaimCheck - Home or call 866.222.8118.
To provide proof of insurance for your first mortgage, you can: Review policy information, update evidence of insurance, or submit new policy documentation by logging onto MyCoverageInfo - Cen300
If you're unable to make a payment, you may be subject to late fees or negative credit reporting. Contact us immediately: 877.275.2228.
If you're unable to make a payment, you may be subject to late fees or negative credit reporting. Contact us immediately: 866.557.5659.
Yes, log into your online banking.
Log into your online banking.
For Home Equity payoffs, please call us at 877.275.2228 for further information.