Skip to Main Content

Planned system maintenance will take place between Saturday at 11:30 pm and Monday at 3:00 am. During this period, digital banking services may be unavailable intermittently and displayed account information may not be current.

Mortgage & Home Loans

Enhanced Home Equity Access

You can now manage your Home Equity accounts, including HELOCs and Home Equity Loans, directly through Digital Banking.

 

What You Can Do:

  • 24/7 Digital Access: Manage your account anytime, anywhere.
  • Easy Payments & Advances: Make payments or advances in just a few clicks—processed same day.
  • Streamlined Payment Process: A more efficient, user-friendly way to handle your payments.
  • Real-Time Balance Updates: See your account balance instantly after any payment or advance.
  • No Delays on Advances: Funds will be available immediately when you make a draw.

Benefits:

  • More control over your account
  • Faster access to your funds
  • Clearer information on balances and activity

Stay tuned—these improvements will be available soon in Digital Banking!

Note: Home equity loan history will not be displayed in the new system, but past statements will remain available in your eStatement portal

Protect Your Home Equity

Home equity accounts can be a target for fraud. Monitor your account regularly and report any unfamiliar transactions right away. Remember, Consumers will never ask for sensitive information like passwords, PINs, or verification codes.

Home Equity Servicing FAQs

Contact our Home Equity Servicing Team by Phone 24/7: 877.275.2228 (877.ASK.CCCU)

Live Chat Available Monday - Friday: 9 am - 5 pm (Central Standard Time)

The live chat feature is available for CCU members with access to Digital Banking. If you do not have access to Digital Banking and would like to register, click here to register. Chat is available via mobile app and through our website once logged in.

If a Home Equity payment was made in error and needs to be reversed or adjusted, please contact the servicing team:

  • Please contact Home Equity Servicing at 877.275.2228
  • Submit a request:
    1) Log in to your account via digital banking
    2) Under Support Hub, click on the Create a New Message icon.
    3) Select the Topic: Go to Home Loan Services, enter information in the message box and send.

What to Expect

  • The servicing team will help correct the payment and update your account.
  • You may also request reversal of any fees or late charges that were applied due to the error.
  • If a late fee was assessed incorrectly or you would like to request a late fee adjustment, the representative will review your account and assist with submitting the request.
  • Have your account information and payment details ready to help expedite the process.

After you have paid off your Home Equity loan, your Home Equity account information will remain visible in Digital Banking until your IRS Form 1098 is issued at the end of January in the following year.

This allows you to access any necessary information for tax reporting purposes.

If you are unable to view your paid-off Home Equity information in Digital Banking, please contact us at 877.275.2228 for assistance.

You can view and download copies of statements on the Documents and Statements page.

  1. Click the … icon from the top screen menu.
  2. Select Statements & Documents from the drop-down menu to access Documents and Statements

Alerts: may be used for HELOC advance notification

Pay down your Home Equity faster by making a principal-only payment:

Digital Banking: Pay online anytime

Mail:
Consumers Credit Union
300 N Field Dr
Lake Forest,  IL 60045
Attn: Payments Department

Please include your loan account number on the check. Allow at least 7 business days for us to receive your payment. Do not send cash.

If you need to make modifications to an existing automatic payment, please contact Home Equity Servicing at 877.275.2228

Note: Want to make a principal-only payment? Just remember to write principal only and your loan number on your check. Be sure your current monthly payment is up to date. We cannot apply extra principal to loans that are not current.

Consumers Credit Union, ISAOA, ATIMA
300 N. Field Drive
Lake Forest, IL 60045

These instructions apply to Home Equity transactions that are not regular monthly payments, including:

  • Principal-only payments
  • Home Equity Payoff

Important: Each loan has a unique beneficiary (BNF) account number based on the loan number. Always include Home Equity loan number, Member name, Subject Property address.

Consumers Credit Union
ABA: 271989950
300 N Field Dr
Lake Forest, IL60045

Reference: Loan Number & Name – Reference note of payoff to close OR paydown to zero balance

Any payments received after 3 pm CST will be processed next business day. Payoffs are not posted on weekends and holidays. Accrued interest will be added to the payoff for those days.

NOTE: If the above wiring instructions are not followed, it could result in additional accrued interest and delayed processing. In the event a previously applied payment is reversed due to a dishonored or returned item, there will be a fee charged not to exceed the amount permitted by law, and an updated Payoff Statement will be issued.

Have questions about your home equity loan?

Contact the Home Equity Loan Servicing Team at 877.275.2228