First Mortgage Servicing

These instructions apply to first mortgage transactions that are not regular monthly payments, including:

• Principal-only payments for recasts
• Regular principal-only payments
• First Mortgage Payoff

Important: Each loan has a unique beneficiary (BNF) account number based on the first mortgage loan number. Always include First Mortgage loan number, Member name, Subject Property address.

1. Recast Principal-Only Payment

Bank Information

• Routing/ABA: 231271365
• Receiving Bank: Cenlar FS Princeton, Trenton, NJ

Beneficiary Information

• BNF Account Number
• Beneficiary Name: CFSB Recasts
• Beneficiary Address: 425 Phillips Blvd, Ewing, NJ 08618

Wire Must Include: First Mortgage loan number, Member name, Subject Property address

2. Regular Principal-Only Payment

Bank Information

• Routing/ABA: 231271365
• Receiving Bank: Cenlar FS Princeton, Trenton, NJ

Beneficiary Information

• BNF Account Number: First Mortgage loan number
• Beneficiary Name: CFSB Principal Curtailments
• Beneficiary Address: 425 Phillips Blvd, Ewing, NJ 08618

Wire Must Include: First Mortgage loan number, Member name, Subject Property address

3. First Mortgage Payoff

Bank: Cenlar FS Princeton, Trenton NJ

BNF Account Number: Name on First Mortgage Loan

Beneficiary Account Number: XXXXXXX (X's = First Mortgage Loan Number)

Beneficiary Address: Subject Property

ABA: 231271365

Recipient Name: CFSB Payoffs

Recipient Address: 425 Phillips Blvd Recipient City: Ewing

Recipient State: NJ

Recipient Zip Code: 08628

Ref: Member Name, Loan Number, and address

Mortgagee Clause:

Consumers Credit Union

ISAOA, ATIMA

C/O Central Loan Administration & Reporting

P.O. Box 202028

Florence, SC 29502-2028

Mortgage Account Number:

Provide the loan number for reference.

Pay down your mortgage faster by making a principal-only payment:

Digital Banking: Pay online anytime

Mail: Send a check to Consumers Credit Union PO Box 11733 Newark, NJ 07101-4733

Note: Want to make a principal-only payment? Just remember to write principal only and your loan number on your check. Be sure your current monthly payment is up to date. We cannot apply extra principal to loans that are not current.

How to View Your Mortgage Statements

To access your monthly mortgage statement:

1. Log in to Digital Banking.

2. From your dashboard, select your mortgage account under Loans & Credit.

3. Click Mortgage. You will be redirected to the Mortgage dashboard.

4. Select Documents tile.

5. Choose from the following options:

• Billing – View your monthly mortgage statement
• Escrow – View escrow details
• Taxes – Access tax documents
• Other – View payoff statements or additional notices

Mortgage Paid in Full – Digital Banking Access

After you have paid off your first mortgage, your mortgage account information will remain visible in Digital Banking until your IRS Form 1098 is issued at the end of January in the following year.

This allows you to access any necessary information for tax reporting purposes.

If you are unable to view your paid-off mortgage information in Digital Banking, please contact First Mortgage Servicing at 866.557.5659 for assistance.

First Mortgage Recast & Payment Re-Amortization

A first mortgage recast (also known as payment re-amortization) may be requested after you make a substantial principal-only payment toward your first mortgage. A recast lowers your monthly principal and interest payment by recalculating the remaining balance over the existing loan term.

Note: A recast does not change your interest rate, loan term or other loan terms.

General Information

• A minimum principal-only payment of $10,000 is required to request a recast.
• Minimum principal reduction requirements may vary based on investor guidelines.
• The recast adjusts your monthly principal and interest payment based on the new loan balance.

Eligibility Requirements

• Loan Status: Your loan must be current and in good standing.
• Submission Timeline: Your written request must be submitted within 30 days of the principal-only payment.
• Fee: A recast processing fee applies. Please contact us at 866-557-5659 for current fee information.

How to Request a Recast

Step 1: Submit a Written Request

Your request must include:

• The principal paydown amount
• The date the payment was made
• Your mortgage loan number

Step 2: Choose a Submission Method

• Online Banking: Send a secure message through the Mortgage Dashboard in Digital Banking.
• Mail your written request to:
  Special Products Dept/RECAST
  425 Phillips Blvd
  Ewing, NJ 08618
• Call us to get started 866.557.5659

What Happens Next

• Once your request is received and reviewed, a modification agreement will be sent to you within 10–14 business days.
• You must sign and notarize the agreement and return it along with the required processing fee.
• After the completed documents and fee are received, your loan payment will be re-amortized accordingly.

First Mortgage Dashboard Overview

The CCU First Mortgage dashboard allows you to manage your mortgage online through Digital Banking. Within the dashboard, you can access payment tools, submit escrow inquiries, request payoff statements, retrieve documents, and update account information.

How to Access the First Mortgage Dashboard

1. Go to www.myconsumers.org
2. Log in and navigate to your Dashboard.
3. Under Loans & Credit, select your mortgage loan.
4. Click Mortgage.
   A pop-up window will open. Please ensure your pop-up blocker is turned off.
5. You will be directed to the Mortgage Dashboard, where you can manage your loan and submit requests.

If you have questions about the Mortgage Dashboard, please contact First Mortgage Servicing at 866.557.5659.

Available First Mortgage Management Options

To submit a request: Once logged onto the First Mortgage dashboard

1. Select Account Management.
2. Click Messages.
3. Choose Compose New Message.

From the drop-down menu, select one of the following options:

• Amortization Schedule – Request calculations for your remaining payments.
  Note: Adjustable-Rate Mortgages (ARMs) do not have a fixed amortization schedule because monthly payments change when the interest rate adjusts. As a result, the exact remaining balance and payment schedule can fluctuate over time.
• Escrow – Submit questions about your escrow account, including off-cycle escrow analysis to determine eligibility for refunds or recalculations due to insurance or property tax changes.
• Loan Documents – Request copies of loan documents dated more than two years prior.
• Payoff Statement – Request a payoff statement for your mortgage.
• PMI – Inquire about Private Mortgage Insurance (PMI).
• Taxes – Submit questions related to property taxes.
• Update Personal Information – Update your mailing address, email address, or phone number.
• Dispute Transaction – Request that a payment be reapplied or reversed.
• Recast – Request a loan recast to lower your monthly payment (subject to a minimum $10,000 principal payment and a processing fee).

If a mortgage or payment was made in error and needs to be reversed or adjusted, please contact the servicing team:

• Call First Mortgage Servicing at 866.557.5659
• Submit a request: Log in to account via digital banking
  Under Loans & Credit, select your mortgage loan.
  Click Mortgage.

Once logged onto the First mortgage dashboard

1. Select Account Management.
2. Click Messages.
3. Choose Compose New Message.

From the drop-down menu, select one of the following options:

Hours of Operation: First Mortgage Servicing is available Monday–Friday, 7:30 a.m. – 11:00 a.m. CST

What to Expect

• The servicing team will help correct the payment and update your account.
• You may also request reversal of any fees or late charges that were applied due to the error.
• If a late fee was assessed incorrectly or you would like to request a late fee adjustment, the representative will review your account and assist with submitting the request.
• Have your account information and payment details ready to help expedite the process.