CCU's core system conversion was completed over Labor Day weekend. We will continue to update this conversion page with important information and answers to Members' most frequently asked questions. We encourage you to visit this page as a resource due to anticipated, longer-than-average wait times in Service Centers and via telephone.
If you had only one Member number, your Member number did not change. However, each account you have (i.e. savings, checking, loan, etc) now has a unique account number which identifies that specific account.
You can view your full account numbers by logging in to Online Banking. Account numbers will display within the Account Summary view for 30 days after the conversion. After that time, account numbers will only be displayed under the Direct Deposit tab inside Online Banking.
If you do not utilize Online Banking, you may call to request your account numbers be mailed. Please note, in order to process this request, you will be subject to our stringent authentication process to ensure security of your accounts.
If you had multiple Member numbers in which you are listed as the primary account holder, all your accounts have been consolidated under one Member number. The surviving Member number will be your oldest Member number on file. Unless you receive a separate notification of any possible updates needed to a specific account, you will not need to update your checks, bill pay, direct deposits, or electronic debits/credits due to this change.
Members will no longer need to manage multiple Member numbers. Each Member will have only one Member number per primary account holder.
All personal accounts reporting under the same tax identification number or social security number will be consolidated under one Member number. This surviving Member number will be your oldest, open Membership number. This means that though you may have a separate Member number with or without another joint owner on the account, you will be able to access all of your accounts with one sign-on through online or mobile banking.
You are now also able to view all the accounts in which you are listed on as an owner, with one single sign-on. Previously, you were required to have a separate login ID and password for each account. You will be able to view your joint accounts within the Online Banking account associated with your primary and oldest account.
Please note, if you have a trust account or business account, in addition to your retail (personal) account, you will not be able to view your personal account balances when logged in to your trust online banking account or a business online banking account. Only your trust account may be viewed when logged in to your trust online banking account. Only your business account may be viewed when logged in to your business online banking account.
To keep up with the system conversion, our mobile application also requires an update. Please go to the Google Play or Apple App Store and ensure your CCU app has been updated. You'll find links to the CCU app via the icons. Please note, it may be necessary to uninstall (delete) the app from your device and then re-download.
Most scheduled transers set within online banking will continue as normal. However, there are scheduled transfers that will no longer occur, depending on the account type:
Scheduled transfers to/from a commercial account to/from a retail (personal) account will not occur.
Scheduled transfers from a trust account to a retail (personal) account will not occur.
Scheduled transfers from a retail (personal) account to a trust account are anticipated to continue as scheduled.
Please confirm all scheduled transfers were completed as expected. If there is an issue with your scheduled transfer, please contact us at 877-275-2228.
Members no longer need to provide their account or Member number. The new operating system will enable CCU staff to search your account information with various information on file such as tax identification number (social security number), name, address, phone number, email, etc. You may be required to establish a new identification password when calling to access account information.
You may be required to establish a new identification password when calling to access account information.
You will need to provide your full account number(s) when setting up a NEW automatic payment. Your full account number can be viewed when logged in to your Online Banking account. There is no need to update automatic payments already occurring on your accounts.
If you currently have a CCU mortgage loan or fixed rate home equity loan, you will receive a separate statement of your loan account. The mortgage and fixed rate home equity statements now have a clean and easy to read design. View a sample statement.
If you currently receive your CCU mortgage statements and documents electronically, you will need to re-enroll for this service beginning September 5. Simply log in to Online Banking and click on the “Services” tab.
If you currently have access to mortgage electronic documents, you will need to re-enroll in this service beginning September 5. Simply log in to Online Banking and click on the “Services” tab.
We do not anticipate any interruption or required changes to current direct deposits (including social security and government checks) and automatic debits (pre-authorized payments, pre-authorized payees, and payroll deductions). If any updates to your direct deposits or automatic debits become necessary, you will be notified directly from CCU. It is always a good practice to confirm all account activity, direct deposit allocations, automatic loan payments, and debits on a routine basis.