CCU's New Digital Banking Experience

Account alerts currently set up in your online banking will migrate to our new platform with the exception of the Daily Balance Alert and Loan Due Alert. All other alerts will remain intact. Our new platform offers additional alert types and notification methods.

Yes, you must reset your password. IF your current password meets the following requirements, you can still re-use your current password: 

Yes. Online and Mobile Banking utilizes the same User ID and Password.

Log in to Online Banking. Select Security Preferences under the Settings menu. Select Change Password. Enter your current password, create a new password, and confirm your new password following the onscreen password requirement. 

A Secure Access Code (SAC) is a unique, single-use 6-digit code which protects against fraud by safeguarding your online transactions and sensitive information. A SAC is another level of authentication in addition to your Login ID and password, providing you stronger online security.

You choose how you want to receive your SAC: by text, email, or phone. Please ensure your contact information is up to date. 

No, once your computer or device is registered, it will no longer require a SAC. To register your computer or device, click, "Register Device."

You may use the service for no cost, however your wireless carrier may charge you fees related to this service.

Yes, our Mobile Banking service utilizes best practice security services such as HTTPS, TLS encryption, password access, biometrics and application time-out when not in use. Only the phones that you enroll can access your bank accounts and no account data is ever stored on your phone.

Our Mobile Banking is supported on most Apple and Android devices. 

Mobile Banking is available to everyone. Simply download the mobile app from the Apple or Google Play Store and follow the on-screen prompts. 

Yes. You will continue to have the ability to manage Bill Pay activities from your mobile device. 

No action is required. All previously entered Bill Pay information (i.e. payees, scheduled payments, recurring payments, etc.) will remain in your online Bill Pay profile.

Yes, please review and accept the Bill Pay disclosure.  

Yes. You will need to use a recent version of Google Chrome, Mozilla Firefox, Apple Safari or Microsoft Edge. The new online banking platform is not compatible with Internet Explorer (IE). Any browser not listed above should be considered unsupported.

Browser	Windows	macOS
Google Chrome (Current and previous two versions)	Recommended	Recommended
Mozilla Firefox (Current and previous two versions)	Supported	Supported
Microsoft Edge (Current and previous two versions)	Supported	Unsupported

The following browsers are compatible:

• Google Chrome
• Mozilla FireFox
• Microsoft Edge

Browser	Windows	macOS
Google Chrome (Current and previous two versions)	Recommended	Recommended
Mozilla Firefox (Current and previous two versions)	Supported	Supported
Microsoft Edge (Current and previous two versions)	Supported	Unsupported

Yes, the following tables provide requirements for Apple iOS and Android devices. Please note that these requirements are subject to change.

Version	UUX 4.x
Android 7.x and later	Supported

Version	UUX 4.x
iOS 14.x	Supported
iOS 13.x	Supported

To reach the tracker, simply click on your "Rewards Checking Account" then click on the tab for "Rewards".

Once you are logged in to Online Banking, click on the left-hand side option “Card Management.” On the “Card Management” page, click on the “Travel Notifications” button under the “COMMUNICATIONS”  section below the VISA card image. This will connect you to the “Travel Notifications” page where you can enter and submit all your travel information.  

The VISA credit card will need to be registered. This can be done by logging into Online Banking. Click on the "Card Management" option on the left-hand side. Then click on the blue "Card Details" button near the VISA image. On the details page, click on "Manage Credit Card" button towards the bottom of the page in the "Card Management" section. Once you register your card, you'll be taken to the home page and can then click on "View Statement."  

Yes, scheduled and/or recurring transfers you have set up on the current platform will convert to the new platform. Of course, we recommend verifying your automatic transfers on the new platform once it is live.

Once logged in, click on the “Transfers” option then "Loan or Visa Payment."   

• “From”: select the CCU account where the funds should come from  
• “To”: select which loan or VISA card you want to make a payment to 
• “Payment Type”: select what type of payment you would like to make  
• “Amount” enter the payment dollar amount you would like to make 
• “Date”: select the date in which you would like the payment to be made  
• “Memo”: Add a memo to the payment  
• Once the above fields are entered, click submit to complete payment 

 

Yes. In order to avoid delays in accessing the new system, please update your contact information to ensure the information we have on record is accurate. We will send a Secure Access Code to the phone number/email address on our records and you will not be able to access the system without it.

You can update your contact information in Online Banking. Log in and select the Services menu option to view and edit your contact information including mobile phone number, email, and home address. You can always contact us for additional assistance if needed.

Yes.  After the initial login you will have access to your accounts' transaction history. 

Yes. You will continue to have access to prior eStatements.

Unfortunately, you will have to re-enroll. However, enrollment is simple. Log in to the new Online Banking platform and go to Settings > Text banking and toggle it on/off (provide a phone number). Listed below are the new Short Codes:

BAL Displays the current account balance for all enabled accounts.
BAL <account nickname> Displays the current account balance for the account that you specify.
HIST <account nickname> Displays the recent history for the account that you specify.
XFER <from account nickname> <to account nickname> <amount> Transfers the amount that you specify from one account to another.
LIST Displays a list of all available text banking commands.
HELP Displays a list of contact points for information about text banking. This may include the website address, phone number, or other information.
STOP Disables text banking. You can also use the settings in online and mobile banking to enable and disable text banking 

Locate the “Transfers” dropdown from the main menu. There you will find links to make internal and external transfers including “Member to Member” and “Loan eXpressPay”. 

The $5.00 membership fee that is required to become a member of Consumers Cooperative Association is not gone. However, the balance that is displaying on the Home Page is your Membership Saving's available balance. To view the current balance, click on the “Membership Savings” tile and then the “Details” tab.

The VISA credit card will need to be registered. This can be done by logging into Online Banking. Click on the "Card Management" option on the left-hand side. Then click on the blue "Card Details" button near the VISA image. On the details page, click on "Manage Credit Card" button towards the bottom of the page in the "Card Management" section. Once you register your card, you'll be taken to the home page of the credit card. Click on the "CU Rewards" button to manage your rewards. 

Locate the “Activity Center” from the “Transfers” dropdown within the main menu. Click on “Recurring Transaction” and find the transfer you want to edit. Click the 3 dots, and then click "View Transaction in series". Then on the page that comes up click on the 3 dots up top and click "Edit Series".