New Digital Banking Experience Information
Our new digital banking experience will make managing your money on both computer and mobile devices faster and easier. With greater control and better insight, this upgraded technology provides custom views along with a complete financial picture. Below are some helpful answers to questions you may have about the new system.
Alert FAQs
With our upgrade to the new digital banking platform, part of the new security features include requirements for a stronger password. If you had to reset your password to meet these new requirements, then an unintended consequence is that some of your previously linked external accounts will need to be reconnected.
This disconnection is a result of the password change, and the external accounts attempting to connect to your CCU account is causing the “Invalid Password Attempt” notifications.
We apologize for this extra step that will need to be made. Listed below are some examples of external accounts or places you might have saved your previous password that could be causing the issue:
Account alerts currently set up in your online banking will migrate to our new platform with the exception of the Daily Balance Alert and Loan Due Alert. All other alerts will remain intact. Our new platform offers additional alert types and notification methods.
Watch this short video to learn how to edit your alert settings.
Login FAQs
Yes, you must reset your password. IF your current password meets the following requirements, you can still re-use your current password:
Log in to Online Banking. Select Security Preferences under the Settings menu. Select Change Password. Enter your current password, create a new password, and confirm your new password following the onscreen password requirement.
You choose how you want to receive your SAC: by text, email, or phone. Please ensure your contact information is up to date.
Watch this short video to learn how to keep your contact information up-to-date to receive your Secure Access Codes.
Watch this short video to learn how to login to Online Banking for the first time.
Watch this short video to learn how to change your Login ID.
Watch this short video to learn how to reset your password.
Mobile Banking FAQs
You may use the service for no cost, however your wireless carrier may charge you fees related to this service.
Bill Pay FAQs
Yes. You will continue to have the ability to manage Bill Pay activities from your mobile device.
Watch this short video to learn how to manage all your bills in one place through Bill Pay.
Watch this short video to learn how to set up a Bill Payment payee in three easy steps.
Browser & App Requirements FAQs
Yes. You will need to use a recent version of Google Chrome, Mozilla Firefox, Apple Safari or Microsoft Edge. The new online banking platform is not compatible with Internet Explorer (IE). Any browser not listed above should be considered unsupported.
Browser | Windows | macOS |
---|---|---|
Google Chrome (Current and previous two versions) | Recommended | Recommended |
Mozilla Firefox (Current and previous two versions) | Supported | Supported |
Microsoft Edge (Current and previous two versions) | Supported | Unsupported |
The following browsers are compatible:
- Google Chrome
- Mozilla FireFox
- Microsoft Edge
Browser | Windows | macOS |
---|---|---|
Google Chrome (Current and previous two versions) | Recommended | Recommended |
Mozilla Firefox (Current and previous two versions) | Supported | Supported |
Microsoft Edge (Current and previous two versions) | Supported | Unsupported |
Yes, the following tables provide requirements for Apple iOS and Android devices. Please note that these requirements are subject to change.
Version | UUX 4.x |
---|---|
Android 7.x and later | Supported |
Version | UUX 4.x |
---|---|
iOS 14.x | Supported |
iOS 13.x | Supported |
Other FAQs
To reach the tracker, simply click on your "Rewards Checking Account" then click on the tab for "Rewards".

Once you are logged in to Online Banking, click on the left-hand side option “Card Management.” On the “Card Management” page, click on the “Travel Notifications” button under the “COMMUNICATIONS” section below the VISA card image. This will connect you to the “Travel Notifications” page where you can enter and submit all your travel information.
The VISA credit card will need to be registered. This can be done by logging into Online Banking. Click on the "Card Management" option on the left-hand side. Then click on the blue "Card Details" button near the VISA image. On the details page, click on "Manage Credit Card" button towards the bottom of the page in the "Card Management" section. Once you register your card, you'll be taken to the home page and can then click on "View Statement."


Yes, scheduled and/or recurring transfers you have set up on the current platform will convert to the new platform. Of course, we recommend verifying your automatic transfers on the new platform once it is live.
Once logged in, click on the “Transfers” option then "Loan or Visa Payment."
- “From”: select the CCU account where the funds should come from
- “To”: select which loan or VISA card you want to make a payment to
- “Payment Type”: select what type of payment you would like to make
- “Amount” enter the payment dollar amount you would like to make
- “Date”: select the date in which you would like the payment to be made
- “Memo”: Add a memo to the payment
- Once logged in, click on the “Payments” option then "Loan or Visa Payment.
Yes. In order to avoid delays in accessing the new system, please update your contact information to ensure the information we have on record is accurate. We will send a Secure Access Code to the phone number/email address on our records and you will not be able to access the system without it.
You can update your contact information in Online Banking. Log in and select the Services menu option to view and edit your contact information including mobile phone number, email, and home address. You can always contact us for additional assistance if needed.
This upgrade will require that you make changes to your QuickBooks or Quicken software, so please take action to ensure a smooth transition. Conversion instruction are available below.
The conversion instructions reference two Action Dates. Please use the dates provided below:
A data file backup and a final transaction download should be completed by this date. Please make sure to complete the final download before this date since transaction history might not be available after the upgrade.
This is the action date for the remaining steps on the conversion instructions. You will complete the deactivate/reactivate of your online banking connection to ensure that you get your current Quicken or QuickBooks accounts set up with the new connection.
Intuit aggregation services may be interrupted for up to 3-5 business days. Users are encouraged to download a QFX/QBO file during this outage. The following services may not work during the outage:
· Mint
Please carefully review your downloaded transactions after completing the migration instructions to ensure no transactions were duplicated or missed on the register.
Unfortunately, you will have to re-enroll. However, enrollment is simple. Log in to the new Online Banking platform and go to Settings > Text banking and toggle it on/off (provide a phone number). Listed below are the new Short Codes:
BAL Displays the current account balance for all enabled accounts.
BAL <account nickname> Displays the current account balance for the account that you specify.
HIST <account nickname> Displays the recent history for the account that you specify.
XFER <from account nickname> <to account nickname> <amount> Transfers the amount that you specify from one account to another.
LIST Displays a list of all available text banking commands.
HELP Displays a list of contact points for information about text banking. This may include the website address, phone number, or other information.
STOP Disables text banking. You can also use the settings in online and mobile banking to enable and disable text banking
Locate the “Transfers” dropdown from the main menu. There you will find links to make internal and external transfers including “Member to Member” and “Loan eXpressPay”.

The $5.00 membership fee that is required to become a member of Consumers Cooperative Association is not gone. However, the balance that is displaying on the Home Page is your Membership Saving's available balance. To view the current balance, click on the “Membership Savings” tile and then the “Details” tab.
Watch this short video to learn how to hide an account from the home page account summary section.
Watch this short video to learn how to add a nickanme to your account to help customize your experience.
Watch this short video to learn how to view your account activity.
Watch this short video to learn how to temporarily block recurring or future transactions.
Watch this short video to learn how to quickly report a lost or stolen credit card.
New Features Include:
- Place a stop payment on a check right within online banking or mobile app
- CardSwap - Update your CCU debit and credit card payment information on your favorite subscriptions and online shopping sites like Netflix, Amazon, Uber and more*
- New Ways to Register (Mobile)
- Compatible with Apple watch
- View funds transfers, stop payments and check orders via Activity Center
- Filter transactions based on type, status, account, created by, start and end date, transaction ID and amount
- View your mobile deposits - see check images of what you have deposited via mobile check deposit
- Account alerts can be delivered via text, email, secure message or phone call
- Monitor your budget by viewing graphs on spending, trends, net worth and debt
- Additional account security with Secure Access Codes (SAC) for verification
- Customize your account summary view
- Easily ask a question about a specific transaction from the menu in the top right-hand corner
- Transact faster with the use of Quick Links for the most common transactions
- View external accounts with other financial institutions for a full financial view
*None of the listed companies are associated with, sponsor or endorse this product.
New digital experience live as of November 18, 2020.
Please note that if you don’t see your question listed above, this page will be continually updated.
First Time Login Experience
Have an urgent question that you would like an answer to? Contact Us.