;
We are excited to announce the account conversion to Consumers is complete. We have completed the transfer of accounts, loans, cards, and services transferred to CCU. You now have access to all the convenient services CCU offer.
We understand you may still have questions about your new CCU accounts. Here are a few helpful resources:
- Online Banking First-Time Log In Help
- Online Banking FAQs
- Visa Credit Card FAQs
- Debit/ATM Card FAQs
- StartPoint FAQs
If there is anything we an assist you with, we are always happy to help. Please contact us at 877-275-2228.
ACCOUNT TRANSITION GUIDE
View the Account Transition Guide PDF.
MCU Merger FAQ
ACCOUNT TRANSITION DATES
Friday, August 31through
Monday, September 3
We know you will have questions about how this change will affect you as we complete the transition. Over the coming weeks, we encourage you to use this guide as a resource to help prepare.
We greatly encourage members to complete any necessary account transactions prior to Friday, August 31 to avoid any inconvenience during the conversion weekend. We anticipate increased call volume and walk-in traffic during the week before and after the conversion. Your patience is greatly appreciated. Please continue to watch for future communications as we will continue to keep you informed on any updates that may affect your CCU accounts.
PLEASE NOTE:
The information contained in this guide is general information pertaining to the general membership as a whole. If any special circumstances arise particular to your account, you will receive a separate notification detailing any required update.
Meadows Credit Union accounts are scheduled to transition to Consumers Credit Union accounts the weekend of August 31 – September 3.
Last two weeks of August, 2018- You will receive your new CCU Visa Debit and/or Credit Card with EMV chip security. Please activate and begin using your CCU Cards beginning September 1, 2018, as your old MCU Cards will no longer be active.
- Please visit MCU prior to conversion weekend for any special in-branch transactions or business you may need over transition weekend.
- MCU’s current Online/Mobile Banking will be available through Friday, August 31, 2018, 5 pm CST.
- The Meadows Credit Union branch at 2401 Plum Grove Rd., Palatine IL 60067, will be closed.
- Shared Branch locations will not be available for MCU Members. Monday, September 3, 2018
- Closed for the Labor Day holiday.
- MCU will reopen at 8 am as Consumers Credit Union. You will now have access to all CCU Service Centers.
- All MCU accounts are now CCU accounts. How you access your accounts
electronically will change:
- CCU Contact Information & 24-Hour Phone
- CCU Online Banking
- CCU Mobile Banking
Please see the Service Availability Calendar for complete details.
ACCOUNT TRANSITION INFORMATION ONLINE 24/7
Visit us online at: https://www.myconsumers.org/MCUmerger for the latest information on the transition to CCU's system and how it may affect your accounts.
How the Transition Affects Your Account Number
ACCOUNT NUMBERS AND THE WAY YOUR ACCOUNTS ARE IDENTIFIED WILL CHANGE.You now have a CCU Member Number:
- This number can be found on the cover letter sent to you with this booklet (or you can call us).
- CCU uses this number to identify you as a member (it is NOT an account number).
- All accounts reporting under your tax ID/social security number
Your Account Numbers will be different with CCU. Each account you have (checking, savings, holiday club, loans, etc.) have will have a unique number, as CCU does not use suffix numbers.
HOW WILL I KNOW MY NEW ACCOUNT NUMBERS?
Members can view their new account numbers within CCU Online Banking by clicking the “Direct Deposit” Tab. If you do not bank online, please call us to learn your account number. Please note, in order to process this request, you will be subject to our stringent authentication process to ensure the security of your accounts.If you have multiple checking accounts, the checking account with the later opening date will convert to a CCU Non-interest, Free Checking Account.
| Meadows Account | Will transfer to Consumers Account |
|---|---|
| Membership Savings Builder | Membership Savings |
| Share Savings | Secondary Savings |
| Christmas Club | Holiday Club Savings |
| Super Saver | Secondary Savings |
| Secured Visa Account | Secondary Savings |
| Tax Pledge Account | Secondary Savings |
| Money Market | Money Market |
| Money Market Checking | Money Market |
| Investor Money Market | Money Market |
| Jumbo Money Market | Money Market |
| Premium Money Market | Money Market |
| Tiered Money Market | Money Market |
| Savings and IRA Certificates | CCU Savings or IRA Certificate at the same rate and term |
| Savvy 4 Year Adjustable CD | 4 Year Certificate |
| IRA Shares - Variable | IRA Savings |
| MClub IRA | IRA Savings |
| Educational IRA | Educational IRA Savings |
| Roth IRA | Roth IRA Savings |
Checking accounts will use the current MICR number (the encoded number on the bottom of your checks).
- You will NOT have to order new checks. Your current checks will still be valid after the transition is complete.
- Direct deposits, social security, and automatic ACH withdrawals and deposits will continue. You will not need to make adjustments to those currently in place.
- Should you set up NEW direct deposit, social security, or an ACH withdrawal or deposit, you will need to provide your new account number and CCU’s Routing and Transit Number: 271989950.
IMPORTANT!
You will NOT have to reorder checks. MCU checks will still be valid and continue to clear your account. Your current direct deposits, Social Security deposits, and ACH payments will continue as usual.
(If any special circumstances arise particular to your account, you will receive a separate notification detailing any required update. It is always a good practice to confirm all account activity, direct deposit allocations, automatic loan payments, and debits on a routine basis.)
Savings, Money Market, Certificates, and IRAs
YOUR MEADOWS CREDIT UNION DEPOSIT ACCOUNTS WILL CONVERT TO THE FOLLOWING CCU DEPOSIT ACCOUNTS:
| Meadows Account | Will transfer to Consumers Account |
|---|---|
| Membership Savings Builder | Membership Savings |
| Share Savings | Secondary Savings |
| Christmas Club | Holiday Club Savings |
| Super Saver | Secondary Savings |
| Secured Visa Account | Secondary Savings |
| Tax Pledge Account | Secondary Savings |
| Money Market | Money Market |
| Money Market Checking | Money Market |
| Investor Money Market | Money Market |
| Jumbo Money Market | Money Market |
| Premium Money Market | Money Market |
| Tiered Money Market | Money Market |
| Savings and IRA Certificates | CCU Savings or IRA Certificate at the same rate and term |
| Savvy 4 Year Adjustable CD | 4 Year Certificate |
| IRA Shares - Variable | IRA Savings |
| MClub IRA | IRA Savings |
| Educational IRA | Educational IRA Savings |
| Roth IRA | Roth IRA Savings |
For current deposit rates, please visit the myconsumers.org website.
Membership Savings
A minimum balance of $5 is required to maintain membership.
Holiday Club Savings
The way your funds are dispersed annually will change. CCU will automatically transfer the funds from your Holiday Club Savings Account to your CCU Membership Savings on November 1. The account will automatically renew every year.
Transaction Limitations
For Membership Shares, Secondary Share Savings, and Money Market Accounts at CCU, you may make no more than six (6) transfers and withdrawals from your account to another account of yours or to a third party in any month by a preauthorized, automatic or internet transfer, by 24-hour phone transfer, or by check, draft, debit card or similar transactions.
Business Accounts
| Meadows Account | Will transfer to Consumers Account |
|---|---|
| Business Savings | Commercial Savings |
| Business Advantage Checking or Business Draft | Commercial Checking |
| Business Money Market | Commercial Money Market |
Shared Branch access for business accounts will not be available after conversion.
Loans: Auto, Personal, Home Equity, Mortgages
All MCU Auto and Installment Loans:- Your loan will transition to CCU with the same rate and term.
- Payment date will remain the same.
HOW DO I MAKE MY LOAN PAYMENTS TO CCU?
| If your MCU loan was paid by: |
You’ll need to do this now to pay your loan at CCU: Electronic transfer from MCU Checking or Savings No action. Your funds will continue |
|---|---|
| Electronic transfer from MCU Checking or Savings | No action. Your funds will continue to automatically transfer on the same payment date until your loan is paid in full. |
| Recurring transfer you had set up within MCU Online Banking | Recurring transfers will convert to CCU Online Banking and continue. |
| Bill Payment from another financial institution |
Update payment information with your new CCU loan account number. |
| In person | Make your payment at one of the CCU Service Centers or a Shared Branch. |
| Mail payment along with a
payment coupon to: Consumers Credit Union 1075 Tri-State Parkway Suite 850 Gurnee, IL 60031 Payment coupon: you may continue to use your MCU loan payment coupon, OR use the payment coupon at the bottom of your CCU Statement. (Please note coupon booklets will no longer be supplied.) |
|
| Pay with Credit Card, Debit Card, or Check, over the phone or via MCU Online Banking | eXpressPay within CCU Online Banking or by phone. You can make a CCU loan or CCU credit card payment using a debit card or Routing number and Account Number from any financial institution for a nominal fee. |
Existing Vehicle Insurance
- Contact your insurance provider to update lienholder information to Consumers Credit Union.
LOANS SERVICED BY A CREDIT UNION PARTNER
The following loans will continue to be serviced as usual:
- Student Loans through Student Choice
- Mortgages serviced by Dovenmuehle
- Commercial Loans through Spectrum Business Services (SBR)
ACTIVATING YOUR NEW DEBIT/ATM CARD
- You will receive your new CCU Visa Debit Card late August.
- Your Debit Card will have a new card number.
- Please activate your CCU Debit Card beginning September 1, 2018.
- You will be able to set up your PIN when you activate your card.
- Please begin using your new CCU Debit Card September 1, 2018, as your old MCU Debit/ATM Card will no longer be active.
- ATM only cardholders will be issued a CCU Debit Card which can be used for ATM and purchases.
- Update Debit Card information
You will need to update your card information with merchants for recurring charges (like iPass, iTunes, Netflix, Uber, health club memberships, etc.) - As of September 1, 2018, your MCU Debit Card will no longer be active and automatic debits will be denied.
Visa Credit Cards
ACTIVATING YOUR NEW VISA CREDIT CARD
- You will receive your new, no annual fee, Consumers Visa Credit Card mid-August.
- You may activate your card as soon as you receive it, and begin using it September 1.
- Your Visa Credit Card will have a new card number.
- You will receive a separate letter regarding the change in terms, and disclosures.
- You will need to update your card information with merchants for recurring charges (like iPass, iTunes, Netflix, Uber, health club memberships, etc.)
- As of September 1, 2018, your MCU Credit Card will no longer be active and automatic charges will be denied.
Visa CU Rewards
- CU Reward points will transfer to your new CCU Visa Credit Card.
- You will continue to earn points at 1 point per $1.
Visa Online Access
- You will be able to access your Visa account within Consumers Online Banking. Once you receive your new card and number, you may add your card within CCU Online Banking.
- If you had set up your Visa account within MCU Online Banking, your MCU Visa Credit Card history, payment information and eStatements will carry over.
FINAL MCU VISA STATEMENT
Your final statement from MCU will be sent to you via your chosen delivery method and will feature a payment due date of August 26, 2018.
FINAL MCU CREDIT CARD PAYMENT
You may continue to make payments in the same method you currently use.
Statements
Within the first two weeks of September 2018
- You will receive your last MCU statement for the month of August 2018.
- Members enrolled in eStatements will receive both a paper and eStatement.
Within the first two weeks of October 2018
- You will receive your first CCU statement for the month of September.
eSTATEMENTS
- If you currently receive an MCU eStatement, you will need to re-enroll in CCU eStatements within CCU Online Banking.
- Two years of MCU eStatements will be available within CCU Online Banking (for MCU Members enrolled in eStatements).
HOME EQUITY FIXED LOANS AND MORTGAGE STATEMENTS
- You will receive a separate statement for home equity fixed loans and mortgage loans.
Dividends
Dividends on MCU accounts will be paid on August 31, 2018 prior to the transition to CCU. For current rates on your new CCU accounts, please contact CCU or visit the CCU website.
NCUA Insurance
Your savings continue to be federally insured to at least $250,000 per account by the National Credit Union Administration (NCUA), a U.S. Government Agency.
Express Service Members
Express Service for opening new accounts will no longer be in place after conversion. Members will need to sign an account card and designate beneficiaries for each new CCU account requested.
ACCESSING YOUR ACCOUNTS
Online Banking/Mobile Banking & Bill Pay
CCU Online Banking features the tools and services to help manage your finances and simplify your life safely and securely from your personal computer, mobile phone or tablet. We encourage you to log in and explore all the different ways CCU Online Banking can save you time and energy managing your money.
CCU Online Banking Enrollment
- CCU’s Online Banking will be available at www.myconsumers.org.
- You may log in to your CCU Online Banking Access beginning September 4, 2018.
- Current Online Banking Members will receive a separate mailer with login instructions.
- Your User ID will be your current MCU Access ID*. Please make note of it. (If you had multiple MCU User IDs, the User ID attached to your oldest Membership with MCU will be the User ID for CCU Online Banking.)
- If you have never used MCU Online Banking, but would like to enroll for CCU Online Banking, you will need to register as a “new user”.
What will transfer over to my CCU Online Banking?
- One year of account transaction history.
- Bill Pay - All payees will transfer over to CCU’s Bill Pay Service.
- Two years of eStatements, eNotices, and eTax notices will transfer to CCU Online Banking.
- Recurring transfers will continue as usual.
WHAT ONLINE BANKING SERVICES DO I NEED TO RE-ENROLL IN?
- You will need to re-enroll for eStatements and electronic documents.
- You will need to re-enroll for eAlerts.
Mobile Banking
- Please download the CCU Mobile App.
Search for “Consumers Credit Union Illinois” via the App Store or Google Play and look for the CCU icon (shown to the left) to install Consumers Credit Union Mobile Banking. - The MCU Mobile App will no longer be active as of Friday, August 31, 2018, 5 pm CST.
- MCU Mobile Check Deposit will no longer be available as of Friday, August 31, 2018, 12 pm CST.
- Mobile Check deposits – Mobile Check Deposit is available within the CCU app and is called eXpressShot.
24-Hour Telephone Teller
(Formerly “TIPS” at MCU)
- Consumers Credit Union offers 24-hour telephone access to accounts. The phone number is 877-ASK-CCCU (877-275-2228).
- Call and request a PIN number be mailed to you.
Privacy Alert
All personal accounts reporting under the same tax identification number or Social Security Number will be visible within Online Banking and available under 24-hour Telephone Teller. This means you’ll be able to access all of your accounts –
with or without a joint owner - with one sign-on through Online or Mobile Banking. Please be aware that anyone signing in to the account with your online banking ID and password will be able to view all accounts at CCU associated with your Social
Security Number.
*Unless otherwise notified by MCU.
| FRIDAY, AUG. 31 | SATURDAY, SEPT. 1 | SUNDAY, SEPT. 2 | MONDAY, SEPT. 3 | TUESDAY, SEPT. 4 | |
|---|---|---|---|---|---|
| DEBIT CARD | MCU Debit Card Available | Activate and begin using CCU Debit Card | |||
| CREDIT CARD | Activate and begin using CCU Credit Card | ||||
| ONLINE BANKING | Available until 5 pm CST | Unavailable | Unavailable | Unavailable | Log in to CCU Online Banking |
| MOBILE BANKING | Available until 5 pm CST | Unavailable | Unavailable | Unavailable | Download the CCU Mobile App |
| MOBILE CHECK DEPOSIT | Available until 12 pm CST | Unavailable | Unavailable | Unavailable | Download the CCU Mobile App |
| BILL PAY | Available until 5 pm CST | Unavailable | Unavailable | Unavailable | Available |
| eALERTS | Available until 5 pm CST | Unavailable | Unavailable | Unavailable | Enroll for eAlerts within CCU Online Banking |
| eSTATEMENTS, eNOTICES, & eTAX FORMS | Available until 5 pm CST | Unavailable | Unavailable | Unavailable | Enroll in eStatements and eNotices |
| 24-HOUR PHONE | Available until 5 pm CST | Unavailable | Unavailable | Unavailable | Available
877-275-2228 |
| MCUONLINE.COM | Available until 5 pm CST | www.myconsumers.org | |||
| SHARED BRANCHING | Available until 5 pm CST | Unavailable | Unavailable | Unavailable | Normal Hours |
| MCU BRANCH | Available until 5 pm CST | Unavailable | Unavailable | Unavailable | Open as CCU 8 am to 6 pm |
| CCU SERVICE CENTERS & DRIVE THRU LOCATIONS |
Available until 5 pm CST | Unavailable | Unavailable | Unavailable | CCU Service Centers Now Available to You |
| CALL CENTER | Available until 5 pm CST | Unavailable | Unavailable | Unavailable | CCU Call Center
Now Available
to You 877-275-2228 HOURS (CST): Mon.-Thurs.: 9 am to 5 pm Fri.: 9 am to 6 pm Sat.: 9 am to 1 pm |
WEBSITE:
CALL:
877-ASK-CCCU (877-275-2228)
Call Center Hours (CST):
Monday – Thursday: 9 am to 5 pm
Friday: 9 am to 6 pm
Saturday: 9 am to 1 pm
24-HOUR PHONE:
(formerly “TIPS” at MCU)
877-ASK-CCCU (877-275-2228)
CONSUMERS ROUTING AND TRANSIT NUMBER:
271989950
CCU Service Centers:
(Please visit the CCU website for specific branch and drive-thru hours.)
4946 Grand Avenue, Gurnee
OPENING THIS FALL!
20413 West Rand Road, Kildeer
1210 South Lake Street, Mundelein
1334 Shermer Road, Northbrook
2401 Plum Grove Road, Palatine
2626 North Route 83, Round Lake Beach
22 West Schaumburg Road, Schaumburg
195 East Route 120, Volo
2750 Washington Street, Waukegan
3737 North Lewis Avenue, Waukegan
5,000 Shared Branches and over 30,000 ATMs Nationwide
CCU is part of the CO-OP Share Branch Network offering thousands of branches and surcharge-free ATM access across the country.