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eDocuments Frequently Asked Questions

A Member will receive one alert per day for each type of notice they receive. For example, 3 Courtesy Pay's on the same day will generate one alert, rather than three. If the Member also has another notice, such as a CD pre-maturity notice, they will receive a separate message.
No. In order to receive FREE eNotices, Members must sign up for both eStatements and eNotices.
Messages are generated daily; generally speaking, Members will receive their electronic notice that same day. In any case, Members will still RECEIVE electronic notices at least two days sooner than those receiving them by mail.
Members only receive "alerts" that their notices and/or statements are available through Online Banking. The actual notices and statements are never sent by text or e-mail.
eNotices are free from Consumers Credit Union. However, standard text message rates apply. Please keep in mind that you may incur additional charges from your mobile phone provider if you are using mobile broadband. Many smartphones have the ability to utilize WiFi, thus not needing to use your mobile data plan.
Yes, the alerts will clearly identify the type of notice available for Members.
All notices Members currently receive by mail are now available electronically.
At the present time, accounts are limited to just one e-mail address and one text message.