Home Loan Account Information

Yes, your loan information can be accessed through the Mortgage Dashboard after May 10. During the transition period from May 1 to May 10, 2021 you will not have access to your home loan account information. All payments and payoffs received during this time will be processed as soon as the loan has transitioned and will post effective the date of receipt. If you need a payoff statement, please contact Consumers Credit Union.

Within online banking, click on the Mortgage tile.  

You will no longer be able to use the Funds Transfer form to move money from your Home Equity Line of Credit.  Instead, you can utilize your Home Equity Line of Credit checkbook to perform a cash advance.

No, this will be sent to you directly. You will receive 10 checks in the checkbook with the availability to re-order at any time. 

Expect your checkbook to arrive by middle of May, 2021.

Within the Mortgage Dashboard under Account Management, you can contact us by sending a secure message, using the online chat tool, or calling us at 866.557.5659.

If you need to advance the Home Equity Line of Credit before you receive your checkbook, or at any time you may not have a check, feel free to contact us at 877-275-2228 ext. 2 and we can transfer your available funds into your account. 

Please contact us at 866-557-5659.

Your statements will be available through the Mortgage Dashboard. 

You can mail your home loan payments to:

Payment Processing Center
C/O Consumers Credit Union
P.O. Box 11733
Newark, NJ  07101-4733 

Check processing will include validation of your signature. Because of this, electronic checks will not be accepted in a retail setting. It is recommended that you deposit the Home Equity Line of Credit check into a primary checking account and then use the primary checking account when shopping at a retail location.

The last payment amount displayed is your year-to-date interest, and the date this information was transferred to the new servicing team. This was necessary to transition your loan. Once you make your next payment, this amount will update and reflect the correct last payment amount and date.  

You will no longer utilize the Loan or Visa Payment page to make payments to your Home Loan and/or Home Equity Account.  On or after 5/10/2021, you will need to set up the new payment through the  Mortgage Dashboard. 

After 4/30/2021 all recurring transactions to your Home Loan and/or Home Equity Account will be cancelled.  On or after 5/10/2021, you will need to set up the new payment through the  Mortgage Dashboard.  

After 4/30/2021 all future-dated transactions to your Home Loan and/or Home Equity Account will be cancelled. On or after 5/10/2021, you will need to set up the new payment through the  Mortgage Dashboard. 

Principal Payments of $10,000 or greater will be subject to a 10-day hold. The hold on the line will be in the amount of the principal payment you are making. Your line may still be advanced during this time with the exclusion of the principal payment amount until after the 10-day hold.  

We offer Budget Drafting, a convenient program that may help to reduce your interest charges, build equity more quickly and pay off your loan early. To learn more about the Budget Draft program and/or enroll, follow these steps:

• Within online banking, click “Mortgage Information”
• Select your mortgage
• Now that you are in your loan portal, select the “Expand Your Knowledge - Education” tile at the top of the page
• Click “Payments”
• Budget Draft Resources are available here.

Budget Drafting is only available for mortgages. 

Yes, a Home Equity Line of Credit check deposit can be made via mobile deposit through our mobile app. You can also deposit it at any of our retail branches.

Please note that other financial institutions may not accept Home Equity checks as remote deposits based on their check-clearing processes.