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Apprenticeship Program ;

Apprenticeship Program

 

Earn and Learn

Consumers Credit Union’s (CCU) Apprenticeship Program offers paid work experience while fully supporting the earning of an associate degree. We’re looking to place people in CCU branch locations in northern Illinois. It’s a great way to establish a career path, earn money and get an associate degree covered 100%!

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Details about this unique opportunity

  • Two-year program (six semesters, including two summers), starting July 2024.
  • Attend classes at College of Lake County (CLC) to complete your Associate of Applied Sciences in Business Administration Degree.
  • Courses include marketing, accounting, management, sales and more.
  • Gain work experience in the financial services industry by working in one of our banking branches. Learn branch operations, customer service skills and sales techniques.
  • Work + school = 40 hours per week. Part of the week you will be in the branch working and learning, the other part of the week you will attend college classes.
  • Hourly rate + benefits eligibility + ability to earn incentives and an annual bonus = competitive compensation package.
  • Tuition + books + fees = Free education.
  • You’ll be assigned a mentor and will be provided with developmental opportunities. You may be eligible for a promotion to Senior Branch Specialist and a pay increase based on your performance.
  • You’re required to maintain grades of “C” or higher and meet all job-related CCU performance expectations throughout the duration of this valuable program.

We hope to prepare you to grow your career in our branch network, ultimately working your way to an Assistant Branch Manager and Branch Manager position in the future. Or there might be another area of the credit union that will appeal to you, such as lending, sales or new accounts.

About the Branch Apprentice Position

As a Branch Apprentice, you will master working in a multifaceted role! This position is a combination of being a concierge, teller and personal banker. You'll provide outstanding service while greeting members (concierge), performing financial transactions (teller), opening accounts (personal banker) and educating members on our products and services. This is a wonderful early-career position, especially if you're interested in banking/financial services, being in a member-facing role with the ability to learn about branch operations, and looking for a growth opportunity.

Day-to-day duties:

  • Greeting members.
  • Assisting members with their self-service transactions.
  • Assisting with teller transactions, member service issues, account maintenance, and other operational duties.
  • Opening new consumer accounts.
  • Identifying opportunities to refer members to additional products/services.
  • Seeking out and making recommendations for process improvements.
  • Adhering to all policies, procedures, compliance, audits, quality control and balancing standards.

Requirements:

  • High School diploma or equivalent, plus minimum age of 18
  • 1+ year of work experience in retail, customer service, guest relations or sales, any/all with the handling of cash
  • Intermediate computer skills (Microsoft Office, data entry, intranet/internet, email)
  • Verbal and written communication skills
  • Ability to multitask and work in a fast-paced environment
  • Strong desire to learn at work and in the classroom
  • Collaboration and teamwork skills
  • Ability to dedicate 40 hours to work and school Monday – Friday
  • Acceptance into College of Lake County’s Associates of Applied Sciences program