Online Banking FAQ

How to access your account

Nov 11, 2016, 14:19 PM
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You will have free access to your account information in Consumers Credit Union's (CCU) Online Banking section of our web-site. Existing Online Banking users can enter their User ID on the main page, upper right hand corner. You may be asked to answer one of your Multi-factor Authentication (MFA) challenge questions. When entering your password on the next screen, also verify your MFA image and phrase are correct.

Registering for Online Banking is easy! New User can click on the link under the login box on the main page of CCU's web page. You will be shown our electronic disclosure. Upon acceptance of this disclosure you will be prompted to verify account and personal information.

  • Choose a unique User ID (Your User ID must be at least 6 characters).
  • Choose a password (Your password has a minimum length of eight (8) characters and must contain a combination of letters and numbers. We recommend using a stronger password that contains a combination of upper and lower case letters, numbers, and special characters).
  • he first time you log into Online Banking, you will need to complete the MFA registration.

Consumers Online Banking now allows you to choose a unique User ID. In the past, this was always your CCU account number. You now have the ability to change your User ID in the "Manage Profile" link once you have authenticated to Online Banking. Consumers recommends you change this to something other than your account number. Our Multi-factor Authentication now has an image you choose to verify you are truly at Consumers Online Banking web site.

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