Privacy Statement

Consumers Credit Union's (CCU's) Privacy Statement

CCU recognizes the importance of protecting your personal information. Therefore, we have put together a privacy statement and approach that respects and addresses your needs. We reserve the right to change this Statement from time to time. To familiarize yourself with these changes, please, check this Statement periodically so you are comfortable & understand the changes.

Privacy Disclosure (PDF)

How can I confirm the information CCU collects is correct?

If you ever have questions or issues with the confidentiality, security, integrity, or accuracy of your personal information at CCU, please contact us.

For concerns specific to the accuracy of your information, we will investigate your issue and update our records as needed.

For concerns specific to the security, or integrity of your information, CCU will work with you to prevent unauthorized access to or use of your account. Please note, this may include the changing of your account information and issuance of new account products (passwords, checks, plastic cards, etc.).

To assist the Credit Union in maintaining the confidentiality, integrity, and accuracy of your account, we request you keep your contact information with us as up-to-date as possible. In particular, please make sure you inform us about Email address changes since this is the most rapid way for us to communicate with you.

If our investigation and follow up is not handled to your satisfaction, you should contact our Board of Directors Consumers Cooperative C.U.; P.O. Box 9119; Waukegan, IL 60079-9119; Attn: Board Chairman. If you do not feel the Board of Directors has appropriately addressed your issue, you may contact the Illinois Department Of Financial Institutions, Credit Union Division 500 Iles Park Place, Suite 500; Springfield, IL 62718; 217.782.2834.

If you have any other questions about our privacy policy, please Contact CCU.