Mobile Banking FAQs
Q: Is Mobile Banking really “mobile?”
Q: What can I do with Mobile Banking?
Q: Do I need a special kind of mobile phone?
Q: Is it secure?
Q: Can I preview Mobile Banking?
Q: How do I get started with Mobile Banking?
Q: Can I use Mobile Banking if I don't have a Consumers Credit Union account?
Q: How do I access Mobile Banking?
Q: Is there a fee for utilizing Mobile Banking?
Q: What phones are supported using Mobile Banking?
Mobile Alert FAQs
Q: Are my Used ID, Password and MFA challenge question answers the same for Text Messaging Access?
Q: What is On-Demand Text Messaging?
Q: Why do I have to register my phone number before using On-Demand Text Messaging?
Q: What e-mail or text address should I expect to see from Consumers?
Q: Can I configure Mobile Alerts and On-Demand Text Messaging from my cellular phone or mobile device?
Q: Is there a fee for utilizing Mobile Alerts, or On-Demand Text Messaging?
Q: Is Mobile Banking really “mobile?”
A: Yes! Mobile Banking is now available on your internet-enabled cellular phone or PDA at https://mobile.myconsumers.org. Mobile Banking is a convenient companion to CCU’s Online Banking solution.
Q: What can I do with Mobile Banking?
A: Mobile Banking access fits in the palm of your hand. With Mobile Banking you can check account balances and account history, transfer between accounts, check rates and pay bills. We’re integrated with Google Maps, too, so you can also locate your nearest CCU location.
Q: Do I need a special kind of mobile phone?
A: Mobile Banking works on nearly all cellular phones or PDAs and with most wireless service providers. Your cellular phone simply needs to be internet-enabled with a data plan available from your mobile service provider.
Q: Is it secure?
A: Consumers Credit Union maintains state-of-the-art security systems. Mobile Banking uses end-to-end Secure Socket Layer (SSL) based security and account information is not stored on your phone.
Q: Can I preview Mobile Banking?
A: Yes, you can. (Demo site coming in March, 2009)
Q: How do I get started with Mobile Banking?
A: If you currently use CCU’s Online Banking and you have an Internet-enabled cellular phone or PDA, you can begin using Mobile Banking today! If you are new to Online Banking, you must set up your Online Banking User ID, password, and MFA Challenge questions online at www.myconsumers.org before you can log in using your cellular phone.
Q: Can I use Mobile Banking if I don't have a Consumers Credit Union account?
A: No. You must have a CCU Account, and have set up Online Banking in order to use Mobile Banking.
Q: How do I access Mobile Banking?
A: In order to access Consumers Credit Union’s Mobile Banking, you need your Online Banking User ID and Password. You will also need to answer challenge questions, which are the same used in Online Banking. Simply enter Consumers Credit Union Mobile Banking site by browsing to https://mobile.myconsumers.org with any internet-enabled wireless device, and log into your account.
Q: Is there a fee for utilizing Mobile Banking?
A: No. You may be charged by your wireless carrier for incoming internet access. Please check with your wireless provider before using these services
Q: What phones are supported using Mobile Banking?
A: ANY internet-enabled mobile device, such as an iPhone, Blackberry, or Treo.
Mobile Alerts FAQs
Q: Are my User ID, Password and MFA challenge question answers the same for Text Messaging Access?
A: Yes! You do not have to maintain separate passwords for Online Banking, Mobile Banking and Mobile Alerts.
Q: What is On-Demand Text Messaging?
A: You can now call a toll-free number, 888.797.1641, and have your balance and last 3 transactions sent to a Mobile device or e-mail address.
Q: Why do I have to register my phone number before using On-Demand Text Messaging?
A: Security: "What you have and what you know." Registering your phone will prevent unauthorized parties from trying to get your information by calling in from other numbers. Having this plus a PIN number will keep your information secure.
Q: What e-mail or text address should I expect to see from Consumers?
A: Mobile Alerts will come from ealerts@myconsumers.org. Please do not reply to these e-mail addresses, as they are not monitored.
Q: Can I configure Mobile Alerts and On-Demand Text Messaging from my cellular phone or mobile device?
A: No. In order to use On-Demand Text Messaging, you need to configure your phone for access before using these alert features. Any alerts that you want sent to your mobile device must be configured using a standard web browser.
Q: Is there a fee for utilizing Mobile Alerts, or On-Demand Text Messaging?
A: No. You may be charged by your wireless carrier for incoming text messages. Please check with your wireless provider before using these services.
